Remote assistance,
step-by-step guidance

The age of digital transformation has brought about multiple challenges when it comes to maintenance and repair. Existing paper documentation is holding businesses back; it is difficult to understand the details of traditional technical documentation; the cost of training, mentoring and troubleshooting is expensive; and there are mounting quality issues with more mistakes being made by workers.

However, by introducing AIRe Lens smart glasses into the workplace, it quickly becomes easy to offer remote assistance and step-by-step guidance in a wide range of scenarios – helping to complete repair tasks more efficiently, reduce maintenance costs and realise the flexibility of a paperless process.

View our insightful guide

Features and benefits

Remote assistance

High resolution visuals

Comfortable, lightweight design

7-hour battery life

By remotely connecting with a specialist who can identify errors, faults, or simply advise what to do next, allowing local operators to minimise downtime and make repairs without delay. For example, an on-site aircraft maintenance worker trying to fix a problem with an engine can call a remote expert, who can quickly identify if a new part is needed, if it needs repairing, and if it is safe to fly – without having to travel to the site and solve the issue themselves. Remote assistance can also provide guidance to workers carrying out standard procedures such as cleaning or routine maintenance, giving them the assurance they need to carry out the task effectively in the future.

Step-by-step guidance

User-friendly interface

Constant flow of information

Easily adjustable optical element

Workers can use step-by-step guidance to ensure they fully and successfully complete standard maintenance and repair work. Going back to the aircraft example, after identifying the cause of an error within an aircraft engine, a worker can be guided to follow simple instructions to repair it correctly, with minimal or no errors. Rather than spending time searching for the correct and up-to-date troubleshooting guide, they can follow the step-by-step guide without the need to ask for assistance or consult an expert. By collecting the data from the repair digitally, they can also reduce the time needed to record the assessment notes from paper to a computer. It also helps to reduce anxiety and build confidence, as it makes solving complex procedures effortless and stress-free.

Features and benefits

Remote assistance

Constant flow of information

Scalable, flexible and adaptable

Advanced data analytics

For buyers, remote assistance is an efficient tool to help employees reduce machine downtime, decrease stress, and reduce any overtime required when trying to fix issues themselves, their company can avoid any expensive travel costs from flying in specialists to fix or repair products. By being able to speak remotely with the specialists, they will benefit from lower training costs – or choose to spend the extra money on the best specialists possible. This, in turn, means they can serve customers better – for less – and support the care and growth of the business by being more efficient.

Step-by-step guidance

Advanced data analytics

Digital documentation

Scalable, flexible and adaptable

Step-by-step guidance enables buyers to demonstrate cost savings, due to their workers being more efficient and making fewer errors – and learning on the job more effectively. Rather than having multiple workers trying to fix one problem, staff can be utilised more efficiently in other areas. There is no need to print paper documentation, helping to save further time and money for the business. The scalability of the solution means buyers can easily add new guidance into the system as and when required.

Features and benefits

Step-by-step guidance

Central hub for documents

Content creation tool

Integration with existing systems

For the person in the organisation responsible for creating content, step-by-step guidance offers many benefits. When there are lots of existing documents (both written and photographic) that need to be integrated into the glasses, AIRe Lens makes this simple, by transferring them efficiently into new guides. The easy-to-use tool for creating and managing content gives the manager total control over their assets. It means all their documents are easily organised and kept in one central location, and it saves time when searching for a specific piece of content.

Features and benefits

Remote assistance

High resolution visuals

Constant flow of information

Clear communication

Remote assistants – the experts and specialists that help workers on-site – no longer have to travel across the world to offer their expertise. With remote assistance, they can save time and money on travel, and yet reach more people than they ever could before. In moments, they can help a worker repair or maintain a part effectively and efficiently. For example, in a production printing company where there are multiple models of complex production printers, a remote assistant could help identify the cause of an issue that would have taken numerous employees to solve on site.

By 2020, 50% of the 50,000 largest businesses globally will have piloted or integrated immersive head-mounted displays (HMDs) for enterprise and customer use1.

1 GARTNER – Competitive Landscape: HMDs for Augmented Reality and Virtual Reality, October 21, 2016